FarCry 3 - Deluxe Edition - Steam BUYER BEWARE

DarkSamus · Sep 13, 2013

Do NOT buy Far Cry 3 Deluxe Edition on Steam

I was gifted the deluxe edition on 31/8 and noticed after completing it that I hadn't seen or played any of the extra content that is meant to come with it.

So I jumped on the Steam forums and find out that the is a MASSIVE thread with people that have the exact same story and have had for 2 - 3 months.

Contact Ubisoft as it's apparently a server issue from there end that only affects the Steam version of the game.

Me said:
I recently bought Far Cry 3 Deluxe Edition on Steam and none of the extra ingame content has been given to me. I have no Monkey Business Pack, no Lost Expeditions, no Warrior Pack and no Predator Pack. The only Deluxe Edition content I have received is the Survival Guide artbook and the game soundtrack. I have also tried putting the deluxe edition key into the "Exclusive Content" section of the menus but it just tells me the key is already in use. I would really like to be able to play what I paid for and hope you can resolve this for me quickly.

Attached below is my steam deluxe edition key code and the proof of purchase....

Regards Glenn

Finally 9 days later I now get this as a response even though everyone else is now being handed fresh keys to solve the issue...

Meera at Ubisoft Support said:
Meera
9/13/2013 1:32:23 PM
Hello. Thank you for contacting Ubisoft Technical Support. In order to respond to this email, please update this incident (Please do not create a new incident). We sorry about the late response... Requesting you to contact steam and ask for a refund to exchange the game for something else. If you have any further queries or issues please do not hesitate to contact us again and we will assist you further.
Kind Regards, Ubisoft Technical Support.

Steam has refused to give a refund as they say its a temp problem that will soon be solved by Ubisoft (3 months doesn't look to temporary to me)

I am completely lost for words with the way Ubisoft has responded to my case.

Squall-Leonh@rt · Sep 13, 2013

forward the ubisoft reply and case number to steam so they can follow up

and be implicit in telling them to follow it the **** up.

DarkSamus · Sep 13, 2013

Yeah, I did all that.

But honestly. I don't want a refund.
I bought the game as it is a great showcase for my PC and is a fantastic game to boot.

I don't want to give up ownership of it

Squall-Leonh@rt · Sep 13, 2013

i expect they mean for you to repurchase the game, and it would fix the issue.

DarkSamus · Sep 16, 2013

No, the woman meant for me to get a refund and buy something else instead.
She was quite clear on that.

I said "Fine, maybe I should just go pirate the game so I can play what I paid for" after I got no reply from tech support for 9 days.

Here exact response in less then hour after sending my message above (pretty quick after 9 days of silence) was "Requesting you to contact steam and ask for a refund to exchange the game for something else"

Yet Steam refuses to do that saying "You need to contact Ubisoft for all support on this game"

I can now add about $30 in costs in phone calls to Ubisoft Australia in Sydney to try and sort it out and I STILL haven't got what I paid for or a refund.

Ubisoft seems only interested in stealing my money.

I have now removed all Ubisoft games from my wishlist, I will not be bitten twice by this thieving company.

Also buying the game again won't fix the problem as its an issue on the servers affecting the Steam version only.

This is actually the 3rd time I've bought the game. The first 2 times I bought it at retail and the key wouldn't work at all. (Key is already in use error)

SCHUMI_4EVER · Sep 16, 2013

Hardly surprising from a company that stole a RELOADED crack to patch their DRM infested broken game for legit customers. Kind of sad since they had seemed to be improving and they have some interesting IPs these days.

resolutespider5 · Sep 17, 2013

I think Steam are being pretty weak over this.

They advertise a product, and they then supply a product that is not as advertised.

If they can't sort this out with Ubisoft they should pull it. Or at least give a warning on the web-site.

If a retailer sells a faulty good it is (in my country) the retailer who has to deal with it.

But what do you do about this? God knows.

DarkSamus · Sep 17, 2013

FINALLY got a response to my support ticket that wasn't just telling me to get a refund from steam 5 minutes ago and it contained a working key.

I still say BUYER BEWARE though as the issue is still there for anyone who buys the deluxe edition now or re-installs the game (after uninstalling it previously)

Hopefully they will correct the underlying issue for EVERYONE soon.

resolutespider5 · Sep 17, 2013

DarkSamus said:
FINALLY got a response to my support ticket that wasn't just telling me to get a refund from steam 5 minutes ago and it contained a working key.

I still say BUYER BEWARE though as the issue is still there for anyone who buys the deluxe edition now or re-installs the game (after uninstalling it previously)

Hopefully they will correct the underlying issue for EVERYONE soon.

Cool.

Where I am the normal Far Cry 3 is £20 and the Deluxe is £25. But the DLC pack is only £6.

So Far Cry 3 plus DLC pack is maybe safer at the mo.

DarkSamus · Sep 17, 2013

resolutespider5 said:
Cool.

Where I am the normal Far Cry 3 is £20 and the Deluxe is £25. But the DLC pack is only £6.

So Far Cry 3 plus DLC pack is maybe safer at the mo.

Yeah, I think you are probably correct.

redlofredlof · Sep 17, 2013

ask for moneyback and damages.

DarkSamus · Sep 17, 2013

redlofredlof said:
ask for moneyback and damages.

You obviously didn't read past the first post.

resolutespider5 · Sep 17, 2013

redlofredlof said:
ask for moneyback and damages.

The problem is to get that you'll have to use a crowbar :sigh:

DarkSamus · Sep 26, 2013

Ubisoft has now fixed this issue for everyone.

Sadly, it took almost 6 months of complaints to get them to do it.

the_randomizer · Sep 26, 2013

DarkSamus said:
Ubisoft has now fixed this issue for everyone.

Sadly, it took almost 6 months of complaints to get them to do it.

You can be pretty sure I won't buy ANY of their games on Steam. Pinheads. I know I shouldn't say this, but part of me secretly hopes their games keep on getting pirated and their DRM circumvented as time goes on.

FarCry 3 - Deluxe Edition - Steam BUYER BEWARE

DarkSamus

Squall-Leonh@rt

DarkSamus

Squall-Leonh@rt

DarkSamus

SCHUMI_4EVER

resolutespider5

DarkSamus

resolutespider5

DarkSamus

redlofredlof

DarkSamus

resolutespider5

DarkSamus

the_randomizer

Top Contributors this Month

Recommended Communities