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How much do you charge (on average) for Tech support?

  • Free, I'm a nice Guy

    Votes: 27 77.1%
  • $10-50 per visit

    Votes: 6 17.1%
  • $50 or more per visit

    Votes: 1 2.9%
  • I don't give support.

    Votes: 1 2.9%
41 - 54 of 54 Posts

· An old lady.
Joined
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413 Posts
Gah! I hate playing tech support! It's always the same stupid thing: People have a broadband connection and no firewall/antivirus. I spend four hours cleaning off viruses and spyware, and let's not forget that their machine is usually a PENTIUM II which makes the whole processe take EVEN LONGER!
People should seriously just upgrade every three years. Why not? Dell or Gateway sell entire systems for under four hundred dollars! That's cheaper than what it would cost to pay tech support and upgrade!

Yeah, so basically I f$#%ing hate fixing computers.

Kisses,
Aerith
 

· The Hunter
Joined
·
17,202 Posts
aerith099 said:
Gah! I hate playing tech support! It's always the same stupid thing: People have a broadband connection and no firewall/antivirus. I spend four hours cleaning off viruses and spyware, and let's not forget that their machine is usually a PENTIUM II which makes the whole processe take EVEN LONGER!
People should seriously just upgrade every three years. Why not? Dell or Gateway sell entire systems for under four hundred dollars! That's cheaper than what it would cost to pay tech support and upgrade!

Yeah, so basically I f$#%ing hate fixing computers.

Kisses,
Aerith
I know what you mean, I had to remove spyware once from a computer (nasty pr0n dialers :p), but their connection was a very bad 56k so I wasn't even able to download anti spyware software :???: Had to go to some other ppl I knew, download the software, burn it onto a RWdisc, go back, install the **** and a virusscanner as well. Wait for an hour to have it checked... And I was done :rolleyes:

At least they are nice ppl so I didn't mind it took long, I hadn't talked to them for some time as well, and they gave me some money when I went home again :)
 

· The Hunter
Joined
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17,202 Posts
Or even worse: when they don't even know there's a difference between the RAM memory and the HD memory :rolleyes:
 

· Registered
Joined
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822 Posts
Well, believe me, I sometimes cringe when I have to be sent out to the front desk to help customers. The fact that some of their questions are just as irritating like nails on a chalkboard. I sometimes wish I can tell them to just get out of here before they embarrass themselves even more... but hey I need to keep that smile and try to help them, but sometimes in the end it becomes hopeless.
 

· The Hunter
Joined
·
17,202 Posts
Toshiro said:
Well, believe me, I sometimes cringe when I have to be sent out to the front desk to help customers. The fact that some of their questions are just as irritating like nails on a chalkboard. I sometimes wish I can tell them to just get out of here before they embarrass themselves even more... but hey I need to keep that smile and try to help them, but sometimes in the end it becomes hopeless.
That's an everyday problem with my father and brother, I had to explain my brother what the difference is between a zip file and an mp3 file :rolleyes: Believe, it ain't easy..... (btw, he's 15 and uses the computer every day oO )
 

· Some Scottish Guy
Joined
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4,340 Posts
One of the above posts reminded me of someone using Windows 98 with no firewall, antivirus protection or clue.

The only thing worse than n00b users are n00b tech support guys. Some dudes in a Bangladesh call centre thought that 1gb = 100mb.
 

· He's watching you.
Joined
·
1,222 Posts
lets say that it depends of my financial situation. :innocent:
but yeah i hate noobs that blame you for every single error that ocour atfer you fix their computer, for example i fixed this guy pc for free but this "Person" called me the next saying that his computer cannot connect to the internet so i go to his house again spending a lot of cash in prosses only to discover that the external modem was turned off not by me but by his kid.
so for now on i charge for every time i check a computer.
 

· Okama Way!
Joined
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352 Posts
>>I had to explain my brother what the difference is between a zip file and an mp3 file Believe, it ain't easy

You think thats bad I had to explain to my brother what the difference between a mp3 and Gamecube disc was o_O . I win.
 

· Premium Member
Joined
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12,032 Posts
Free of course! Though I try to get out of it as much as I can. I don't wanna only be known as the "ask him" guy :p

But once I helped my sisters friend and got a few DVD-R's ... That was pretty sweet :D
 

· Registered
Joined
·
1,146 Posts
aerith099 said:
Gah! I hate playing tech support! It's always the same stupid thing: People have a broadband connection and no firewall/antivirus. I spend four hours cleaning off viruses and spyware, and let's not forget that their machine is usually a PENTIUM II which makes the whole processe take EVEN LONGER!
People should seriously just upgrade every three years. Why not? Dell or Gateway sell entire systems for under four hundred dollars! That's cheaper than what it would cost to pay tech support and upgrade!

Yeah, so basically I f$#%ing hate fixing computers.

Kisses,
Aerith

Mind coming over and helping me fix my PC? I'm having problems. :heh: Dont mind the porn collection.
 
41 - 54 of 54 Posts
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