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How much do you charge (on average) for Tech support?

  • Free, I'm a nice Guy

    Votes: 27 77.1%
  • $10-50 per visit

    Votes: 6 17.1%
  • $50 or more per visit

    Votes: 1 2.9%
  • I don't give support.

    Votes: 1 2.9%
1 - 8 of 54 Posts

· Some Scottish Guy
Joined
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4,340 Posts
I get calls from people that defy belief. It makes me feel severe empathy for outsourced jobs in Pakistan, India and Bangladesh. Not only do they have to worry about the racists, they also have to worry about the stupidity.

As a note: i once had an English person ask specifically for someone his own nationality, I then retorted "well sorry ah'm tae busy eat'n ma haggis" then hung up. Tech support is one thing, having to put up with frustration and bigotry is another. But I get around £12,000 a year, so screw them all.
 

· Some Scottish Guy
Joined
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4,340 Posts
Evil_Neko said:
>>As a note: i once had an English person ask specifically for someone his own nationality, I then retorted "well sorry ah'm tae busy eat'n ma haggis" then hung up.

heh, fortunatley I dont work in a call centre but I always find it hilarious when people can't understand my scottish accent, it usually just makes me talk in a more extreme accent :p
Sassenachs = wasters. I had a lot of calls today from people complaining that they couldn't get online. I explained to them that the North East of England was experiencing downtime, but then they're all like "could i cancel my service." Excuse me for saying this, BUT WTF?! YOU'VE HAD THE SERVICE FOR A YEAR BUT ONE DAY OF DOWNTIME WANTS YOU TO CANCEL IT?! Godamn, the Jacobites should have kept going until London if you ask me...

Edit: Any North East English Tiscali broadband users: if you couldn't get online, you now know why. :p
 

· Some Scottish Guy
Joined
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4,340 Posts
Evil_Neko said:
>>lol, no, seriously, the downtime WASN'T my doing. >_>;

heh, the reason they were probably so angry is because world of warcraft war released on friday and most people didnt get to register until suturday morning because of blizzards rubbish servers if they can't even connect to the net they are going to be extremly angry
Maybe.



But back ontopic though...

"Could i get a refund of my missed day of service?" = a prime candidate for stupid-sh't-of-the-year award.
 

· Some Scottish Guy
Joined
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4,340 Posts
One of the above posts reminded me of someone using Windows 98 with no firewall, antivirus protection or clue.

The only thing worse than n00b users are n00b tech support guys. Some dudes in a Bangladesh call centre thought that 1gb = 100mb.
 
1 - 8 of 54 Posts
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