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How much do you charge (on average) for Tech support?

  • Free, I'm a nice Guy

    Votes: 27 77.1%
  • $10-50 per visit

    Votes: 6 17.1%
  • $50 or more per visit

    Votes: 1 2.9%
  • I don't give support.

    Votes: 1 2.9%
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Let see at the store obviously they will be charged by the company. Anything minor such as diagnostics I wont charge, but I will charge them if they expect me to overhaul and rebuild a system or OS. Only exception is obviously are family members and friends, the only other time it is free when I know they can not pay for it and it seems like they are in desperate need of help. Some ppl offer me first something that is worth bargaining. One time I helped a person who worked for Hip Gear, the ppl who made those third party cables. The guy bought me a couple of PS2 games of whatever value, so of course I agreed to that :D

The only ppl I wont service are those who ask ignorant questions or start barking at me that they know more than me when I am tyring to help them. Or if they can not answer simple questions with regards to buying a system, like what is their budget? (gee how simple of a question can I get to ellicit a response)
 

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822 Posts
industrian said:
I actually WORK for a tech support call-centre, so if ANYONE asks me for tech support i generally go jihad on them.

:mad:
Yeah, I know what u mean. Do not worry I am empathies you do not know how many ppl walk in and ask the most dumbest questions or even the way they handle systems. See the following examples of what I deal with on a daily basis: (It is pretty accurate, scarily enough)

http://www.ctrlaltdel-online.com/?t=archives&date=2003-05-30

http://www.ctrlaltdel-online.com/?t=archives&date=2003-10-10

http://www.ctrlaltdel-online.com/?t=archives&date=2004-02-23

http://www.ctrlaltdel-online.com/?t=archives&date=2004-02-25
 

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Well, believe me, I sometimes cringe when I have to be sent out to the front desk to help customers. The fact that some of their questions are just as irritating like nails on a chalkboard. I sometimes wish I can tell them to just get out of here before they embarrass themselves even more... but hey I need to keep that smile and try to help them, but sometimes in the end it becomes hopeless.
 
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