This is the exact same problem I am having. Luckily, yours is on DVD so it will respond to the size changes in the DVD's set up menu. So using your controller open the menu and go to the ratio settings and choose letterbox and that should do the trick.
He has to check in the dvd setup menu (the standalone dvd player, not the dvd disc). Most players have an advanced tab that can only be activated by pressing a combination of numbers or things like that but this is specified in the manual.
Btw, I strongly suggest looking up the code for unlocking the region settings on your DVD Player. Just google your model number (should be on the front of the DVD Player). Works like a charm on imported DVD's ^___^.
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