Laptop won't charge

Ahielia · August 16th, 2012, 10:40

I got a new laptop a few weeks ago, and it's been working great so far.
I've been keeping it mostly on the table, on one of those board things for better ventilation.

Took it off it, taking out all cords (including power) and sat on the couch with the laptop in my lap for a while until the battery was almost depleted. Then I reconnected the power cord, but it didn't charge. No light on the big block either (usually green).
Tried hooking the cord to a different outlet, nothing. Just to check, naturally, but since I've had it connected to the same outlet for the past week, I knew it was functioning properly, as was the one I moved it to.

Only thing that happened between the time I had it on the table and in my lap was that I disconnected the cords and typed on it while I had it in my lap.

I've tried disconnecting the battery itself (running purely on ac power), nothing. No response.
The battery is completely drained at this point, so I can't do any Windows tweaks or anything, and according to a quick google search, this is a known issue with Vista/7, not necessarily the laptop itself.
Checked the power cords, through bending them and listening, there's no loose cables or anything.
Also tried holding the power button for a minute or so (while disconnected ofc) to dissipate any remaining charge, then try and turn it back on, but still no response.

On overclockers, there's a post where a user says he explains how to fix it, but since I have to wait for an admin to verify my account or some business, I can't access it or the search function. Ironically enough, I can do more on that forum when I'm not registered than when I am logged in (yes, I did the email verification).
This is the poster, if anyone can spare the time to find his fix, would be greatly appreciated, as the admins on that forum isn't exactly quick today.

I'd hate to send it back to Samsung, usually stuff like this takes 2 weeks, if you're lucky, and even then it's not a guarantuee it'll be fixed.

Ahielia · August 16th, 2012, 13:17

Not sure if it was wishful thinking or whatever, but since the laptop doesn't react when I got the power cord in (without the battery), it's obviously shot somewhere.
And since I haven't got a replacement battery or charger, I've sent in a return order. Just waiting for the company handling the repairs to get back to me.

Sucks, it's only a month old.

runawayprisoner · August 21st, 2012, 14:41

Sounds like the power cord either killed itself, or the laptop's charging circuit got shot.

Doesn't look like a software problem to me.

redlofredlof · August 21st, 2012, 15:16

its very simple, just remove the battery from the unit and run it only on ac power
if the unit works on the ac power without the battery then there is an issue with your system board.
In that case you can try to drain the power from the unit.

If the unit does not power on from the ac adapter only then it means the adapter is faulty.
Also make note that the laptop battery carries only 1 year warranty regardless of the computer manufacturer.

edit: your ac adapter is faulty, try with a different power cord. sometimes it could be a faulty cord as well.

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Ahielia · August 21st, 2012, 15:23

Quote:

Originally Posted by redlofredlof

its very simple, just remove the battery from the unit and run it only on ac power

Tried that already, and it doesn't.

Quote:

try with a different power cord. sometimes it could be a faulty cord as well.

Tried swapping the cord that goes into the wall outlet, didn't work then either.

Phil · August 21st, 2012, 15:30

Is the unit dead?

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Ahielia · August 21st, 2012, 15:47

Not getting any power when it's just connected with ac power, nor does it charge the battery when it's connected, so presumably.

Phil · August 21st, 2012, 16:14

Is the charging brick itself warm to the touch?

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redlofredlof · August 21st, 2012, 16:16

lol charging brick, its called an ac adapter dummy.

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Phil · August 21st, 2012, 16:22

Yes, the entire piece is called that, I was talking about a specific part of it. If you have nothing to contribute, please keep further comments to yourself.

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Ahielia · August 21st, 2012, 16:29

Quote:

Originally Posted by Phil

Is the charging brick itself warm to the touch?

Nope.

Phil · August 21st, 2012, 16:41

So the laptop is not receiving a charge. It's most likely the board. But I would rule out the charger just to make sure by plugging it into another laptop if possible.

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Ahielia · August 21st, 2012, 16:42

None of the laptops in the house use the same plug, and I don't know of any that got the same either.

Phil · August 21st, 2012, 17:24

Yeah I haven't used one like that myself.

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runawayprisoner · August 21st, 2012, 18:45

So... like I said, it's either the brick died or the charging circuit died. Or both.

There isn't much evidence to completely rule out one or the other. But my money is on the brick.

Ahielia · August 21st, 2012, 19:17

Yeh.. Would be easier if I had another charger to test with.

Once I get a copy of the purchase receipt, I'll be sending it to the service centre.

redlofredlof · August 22nd, 2012, 00:22

Don't you have onsite support?
For a faulty charger, you should get a replacement via courier.

Quote:

Originally Posted by Phil

Yes, the entire piece is called that, I was talking about a specific part of it.

Seriously, its not a brick.
the ac adapter without the power cable is just an ac adapter and not a power brick.

__________________

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Lasnap · August 22nd, 2012, 00:34

Red power brick is just the common name for the item the technical term is AC Adapter.

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redlofredlof · August 22nd, 2012, 01:04

Quote:

Originally Posted by Lasnap

Red power brick is just the common name for the item the technical term is AC Adapter.

Isn't "Charger" the common name? or is it just another dumb american thing

like the way they call the cd-rom tray of a notebook a coffee tray

__________________

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runawayprisoner · August 22nd, 2012, 01:25

Quote:

Originally Posted by redlofredlof

Isn't "Charger" the common name? or is it just another dumb american thing

like the way they call the cd-rom tray of a notebook a coffee tray

No, "power brick" is actually the more commonly accepted name...

http://www.webopedia.com/TERM/P/power_brick.html

And it has its own dictionary entry.

"AC adapter" is what other countries call it, but technically, it's not an "AC adapter" because what it does is "transform" AC to DC. It doesn't "adapt" AC to DC.

The whole assembly (power brick/AC adapter + power cable) is called a power supply or "charger". But just the... "brick" or... "AC adapter" alone doesn't make the "charger". It still needs a power cable.

But gaaahhh... to hell with all that. The short of it is: it's a "brick", and us ignorant Americanos like to refer to it as such rather than try to remember technical scientific names.

August 16th, 2012, 10:40	#1
Ahielia I'm sexy and I know it! Join Date: Jan 2009 Location: VIKINGLAND! Posts: 4,359	Laptop won't charge I got a new laptop a few weeks ago, and it's been working great so far. I've been keeping it mostly on the table, on one of those board things for better ventilation. Took it off it, taking out all cords (including power) and sat on the couch with the laptop in my lap for a while until the battery was almost depleted. Then I reconnected the power cord, but it didn't charge. No light on the big block either (usually green). Tried hooking the cord to a different outlet, nothing. Just to check, naturally, but since I've had it connected to the same outlet for the past week, I knew it was functioning properly, as was the one I moved it to. Only thing that happened between the time I had it on the table and in my lap was that I disconnected the cords and typed on it while I had it in my lap. I've tried disconnecting the battery itself (running purely on ac power), nothing. No response. The battery is completely drained at this point, so I can't do any Windows tweaks or anything, and according to a quick google search, this is a known issue with Vista/7, not necessarily the laptop itself. Checked the power cords, through bending them and listening, there's no loose cables or anything. Also tried holding the power button for a minute or so (while disconnected ofc) to dissipate any remaining charge, then try and turn it back on, but still no response. On overclockers, there's a post where a user says he explains how to fix it, but since I have to wait for an admin to verify my account or some business, I can't access it or the search function. Ironically enough, I can do more on that forum when I'm not registered than when I am logged in (yes, I did the email verification). This is the poster, if anyone can spare the time to find his fix, would be greatly appreciated, as the admins on that forum isn't exactly quick today. I'd hate to send it back to Samsung, usually stuff like this takes 2 weeks, if you're lucky, and even then it's not a guarantuee it'll be fixed.

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August 16th, 2012, 13:17	#2
Ahielia I'm sexy and I know it! Join Date: Jan 2009 Location: VIKINGLAND! Posts: 4,359	Not sure if it was wishful thinking or whatever, but since the laptop doesn't react when I got the power cord in (without the battery), it's obviously shot somewhere. And since I haven't got a replacement battery or charger, I've sent in a return order. Just waiting for the company handling the repairs to get back to me. Sucks, it's only a month old.

August 21st, 2012, 14:41	#3
runawayprisoner Level 9998 Join Date: Nov 2006 Location: Java Posts: 9,377	Sounds like the power cord either killed itself, or the laptop's charging circuit got shot. Doesn't look like a software problem to me.

August 21st, 2012, 15:16	#4
redlofredlof folder chan Join Date: Aug 2008 Location: C:> Posts: 7,043	its very simple, just remove the battery from the unit and run it only on ac power if the unit works on the ac power without the battery then there is an issue with your system board. In that case you can try to drain the power from the unit. If the unit does not power on from the ac adapter only then it means the adapter is faulty. Also make note that the laptop battery carries only 1 year warranty regardless of the computer manufacturer. edit: your ac adapter is faulty, try with a different power cord. sometimes it could be a faulty cord as well. __________________ Good people are good because they've come to wisdom through failure. We get very little wisdom from success, you know

August 21st, 2012, 15:30	#6
Phil 339.9 Join Date: Oct 2007 Location: USA Posts: 14,777	Is the unit dead? __________________ Vision is the art of seeing what is invisible to others

August 21st, 2012, 15:47	#7
Ahielia I'm sexy and I know it! Join Date: Jan 2009 Location: VIKINGLAND! Posts: 4,359	Not getting any power when it's just connected with ac power, nor does it charge the battery when it's connected, so presumably.

August 21st, 2012, 16:14	#8
Phil 339.9 Join Date: Oct 2007 Location: USA Posts: 14,777	Is the charging brick itself warm to the touch? __________________ Vision is the art of seeing what is invisible to others

August 21st, 2012, 16:16	#9
redlofredlof folder chan Join Date: Aug 2008 Location: C:> Posts: 7,043	lol charging brick, its called an ac adapter dummy. __________________ Good people are good because they've come to wisdom through failure. We get very little wisdom from success, you know

August 21st, 2012, 16:22	#10
Phil 339.9 Join Date: Oct 2007 Location: USA Posts: 14,777	Yes, the entire piece is called that, I was talking about a specific part of it. If you have nothing to contribute, please keep further comments to yourself. __________________ Vision is the art of seeing what is invisible to others

August 21st, 2012, 16:41	#12
Phil 339.9 Join Date: Oct 2007 Location: USA Posts: 14,777	So the laptop is not receiving a charge. It's most likely the board. But I would rule out the charger just to make sure by plugging it into another laptop if possible. __________________ Vision is the art of seeing what is invisible to others

August 21st, 2012, 16:42	#13
Ahielia I'm sexy and I know it! Join Date: Jan 2009 Location: VIKINGLAND! Posts: 4,359	None of the laptops in the house use the same plug, and I don't know of any that got the same either.

August 21st, 2012, 17:24	#14
Phil 339.9 Join Date: Oct 2007 Location: USA Posts: 14,777	Yeah I haven't used one like that myself. __________________ Vision is the art of seeing what is invisible to others

August 21st, 2012, 18:45	#15
runawayprisoner Level 9998 Join Date: Nov 2006 Location: Java Posts: 9,377	So... like I said, it's either the brick died or the charging circuit died. Or both. There isn't much evidence to completely rule out one or the other. But my money is on the brick.

August 21st, 2012, 19:17	#16
Ahielia I'm sexy and I know it! Join Date: Jan 2009 Location: VIKINGLAND! Posts: 4,359	Yeh.. Would be easier if I had another charger to test with. Once I get a copy of the purchase receipt, I'll be sending it to the service centre.

August 22nd, 2012, 00:34	#18
Lasnap Elven-Dragon Mage Join Date: Jul 2007 Location: USA Posts: 1,870	Red power brick is just the common name for the item the technical term is AC Adapter. __________________ Love Knows No Bounds!